Musical staff

What did the reception staff at the MA Leaders Club, Manchester say?

Workers spoke about the importance of feeling valued at work and explained why people are leaving the industry and how operators could retain staff.

The panel was chaired by Lumina Intelligence Chief Commercial Officer, Ed Sibley, and took place at the Band on the Wall concert hall.

Natalie, a Cloudwater Brewery sales staff member, hospitality’s work-life balance made her “fall in love” with the industry during Covid. She took a step back from the industry after working there for 10 years.

Martin, who had been a bartender for seven years, agreed that hospitality asks “a lot” of you and that the pandemic has given time to reflect on the struggle to balance work and life.

Rudy’s Pizza assistant manager Mel thought the pressure of Covid stress had come down from the top, meaning the staff had started to embody those feelings. “We don’t want to work crazy hours and get nothing in return,” she said.

While all panel members agreed that pay rate was important to an employee, some did not believe it was the most important thing. Albert Schloss employees and training manager Summer said she likes to stay in tune with her team as much as possible and always asks people in interviews how important their pay rate is to them.

Values ​​at work

However, she believed that if the work environment was poor, the general consensus was that the person would not stay at work. The environment, the team members and the way the company takes care of you were more important than the salary for the summer. However, she added, “that’s why people come to work, to make money, ultimately.”

Grand Pacific’s server, Kieran, agreed that environment should go before payment. The happier you are, the more money you make, he believed, because your mood reflects on the guests.

However, Depot Mayfield’s sales and events manager, Zara, disagreed. With the staff shortage the industry is currently facing, hourly paid staff know they can simply go and work in another location that pays more if they wish.

With bills rising and young people wanting to attend events, which are often very expensive, Zara said they had to fund it somehow.

Rebuild confident teams

Living Ventures worker Sebastian, who has been in the hospitality industry for five years, added to this point. “If you want to start a family, it’s even more expensive than that,” he said, and he felt companies should start offering rewards to those who had worked in the company for a certain amount of time. weather.

Mel argued that companies should sell to you as well as you sell to them. Additionally, Summer said hospitality doesn’t have the same choice of staff it had before Covid, making it “extremely hard work” to rebuild a team after the pandemic.

“Without the team, it’s just an empty building,” she continued. “Your concepts may be amazing, but without the people you have nothing.”

For Kieran, it was important to feel appreciated at work. This can be through a raise, but it can also be a comment such as “we really appreciate you, what can we do for you?” »

Sebastian felt the same and said owners who thank you and appreciate hard work could go a long way. Natalie also wanted the owners to say, “You’re doing great, well done.”

“If you invest [in people]you get that back, ten times over,” Martin said.