Musical company

News 2 helps Lowcountry man get reimbursed from major ticket company

CHARLESTON, SC (WCBD) — More concerts are returning to the Lowcountry after two years of COVID-19-related cancellations.

But before you buy tickets to see your favorite artists, be sure to read the fine print. A local man said failing to do so almost cost him hundreds of dollars.

Last November, Peter Lipkin bought his daughter and son-in-law two tickets to see Mrs. Doubtfire on Broadway in February. He spent over $400 on tickets.

“It was on their list to see Mrs. Doubtfire, who is one of our favorites,” he said.

Then in mid-January, Lipkin was informed that the theater had canceled the performance.

“Shows were on hold due to covid, so the theater had closed,” Lipkin said.

Once things reopened, Lipkin emailed the company asking to exchange their tickets.

“I gave them three different dates that would work and said ‘could you swap tickets for something similar’ – I got a very surprising notification,” Lipkin said.

Lipkin was informed that the tickets he purchased on Ticketmaster were in fact resale tickets. It is company policy that resale tickets cannot be exchanged.

“You don’t really think about that when you’re buying a ticket,” Lipkin said. “You think about the available date, are these places good and are they within the price range – then click, you buy it.”

It’s a mistake Bailey Parker of the South Carolina Department of Consumer Affairs sees often.

“It’s a common problem at all levels,” she said. “It doesn’t matter if you buy concert tickets – it doesn’t matter.”

She said it’s important to know what you’re getting into before making a purchase.

“There’s a lot in that fine print that can change your mind,” Parker said. “Like maybe I don’t want to go down that road.”

Lipkin sent several emails to the company before contacting Count on 2 investigators.

Investigators advised Lipkin to submit a claim to the Better Business Bureau, and Ticketmaster ultimately reimbursed him over $400. But he doesn’t want others to experience the same problem.

says Lipkin. “Thank you so much for helping us out as we got this response and as soon as I filed a complaint I believe it was within 48 hours I received an apology from the company and a full refund – so thanks.”

Lipkin was able to use the money refunded to her to buy tickets for another Mrs. Doubtfire performance, and her daughter and son-in-law recently saw the show.